No matter what industry you’re working in, every business is wants to offer the same: excellent customer service that can be relied on.
In the construction industry, there can be a lot of opportunity for disagreements between the client and the contractor, or even between a contractor and the plant hire company they hire or buy their equipment from. Clients sometimes have different expectations when it comes to construction needs and can feel dissatisfied when the company they are choosing to partner with cannot meet their exact goals.
Happy clients can bring many more benefits than just financial gain, they can bring in more clients and further business which can lead to good reviews and better networking for a company.
Whether you’re a construction company, a plant hire company, or a middle man working to help clients find the right kind of service in the construction industry, there are several things you need to think about when trying to offer excellent customer service to your contacts and customers.
Think about the quality of service you’re offering
Strive to exceed the expectations of all of your clients. Pay attention to what your client is asking for, remember the details they give you, and do your best to fulfil their needs where possible; even if that means offering a service that you typically wouldn’t offer.
Remember the smaller details of your client’s requests, other companies may not have recognised how important these were, and this is your chance to stand out above your competitors.
Deliver your service on time
It’s never a good business practice to deliver anything late. Whatever your timeline is, or whatever delivery date you’ve promised, you should stick to it. Late delivery never looks good, and you want your client to be happy enough to leave a positive review or testimony regarding your business, rather than leaving a negative one because they feel you could have done better. Being on time and staying within the budget shows both professionalism and a good work ethic.
Communicate with your clients
If, for any reason, you do run into issues that mean you can’t complete your service, your delivery is late, or you’re out of stock of something, communicate this to your client. Clients prefer to be told the truth than something flippant that doesn’t really tell them what the issue is. Keep your dialogue with your client open, and they’re much more likely to use your services again in the future because they’ll feel like they’re one of your important and valued customers.
Remember the benefits of good customer service
Maintaining good relationships with your clients will become very beneficial to your company in the future.
Good customer service can bring in more referrals, as well as return customers. Because of this, your company is more likely to earn more money from the extra business.
You’ll also have a competitive edge over other companies, because your client base will make it obvious that your company is doing such a good job.